Support Officer

Job role:

To provide comprehensive software and hardware support, both over the telephone and face to face as required, as laid down in annual Service Level Agreements, across some 3000 PCs and 240 servers to 3000 staff in subscribing Council departments. The ability to resolve problems and queries quickly and accurately has a direct impact on the effectiveness of all staff using systems and hardware supplied by the Information Systems Division (ISD).

Essential:

Proven track record working in the IT field

Sound practical knowledge of current Windows desktop operating system(s) and Microsoft Office applications

Basic network troubleshooting skills

Uses basic planning techniques for managing emails and/or performing administrative tasks

Uses a diary/Outlook to plan in advance

Lets manager know when under time-pressure or work quality is in danger

Anticipates busy periods and prepares accordingly

Understands how the work of other team and business groups have an impact on own responsibilities and achievement

Uses networks and personal relationships beyond own work area to inform decision making

Can see links, dependencies and barriers affecting work progress

Uses formal and informal channels to influence outcomes

Essential education and experience:

Relevant Qualification within the field

Obtainable references for the last 2 employers in a similar role

Please Apply to Liam@bramptongroup.org or Via the website

This role is supplied by a recruitment agency who supplies potential candidates for the London Borough Councils. The roles are contracted with chances of extension depending on assignment performance and budgets.

Reference the letter B