MAIN PURPOSE OF THE JOB
To champion the continued development and evolution of social care systems across adults and children’s social care, working closely with Service Heads, Service Managers and their representatives to identify and develop service improvements.
DUTIES AND RESPONSIBILITIES
- Influences the development of social care IT systems by forming strong relationships with systems suppliers.
- Represents LBTH views on social care IT to other local authorities, partners and central government, actively setting up and maintaining relationships with other authorities.
- Contributes to the development of Departmental and Corporate ICT strategy and service plans, ensuring close alignment of the ICT training with service objectives.
- Identifies service improvements for supported applications, leads on research, engaging with 3rd party suppliers, partners and customers, recommending and implementing new tools that add value to the core business application within Social Care.
- Ensures that requests for development are dealt with in line with service levels and according to set standards and procedures.
- Monitors the effectiveness of solutions and investigates those not achieving design aim or business requirements, making appropriate recommendations for change or remedial action.
- Oversees and undertakes the design, specification, developing, configuring, testing Social Care IT – Development Manager final 1.2 Children Schools and Families Directorate – September 2010 and implementing of software including system interfaces and bespoke enhancements to social care IT systems taking into account target environment, performance requirements and existing system setup to ensure successful implementations.
- Manages service changes working with business users, developers and 3rd party suppliers to ensure smooth transition into production environments.
- Works with Social Care IT Team to ensure that deployments of new versions, enhancements and major modifications to software and/or key databases are effectively planned and integrated with minimal impact.
- Advises Social Care ICT Manager regarding the production of software builds for acceptance testing and subsequent release to live environments.
- Supervises or undertakes the construction, interpretation and execution of test plans which reflect realistic operational business conditions to verify the correct operation of completed systems and interfaces.
- Supports the Social Care ICT Manager in setting strategy for applications ensuring the appropriate strategic fit between business processes and supporting applications.
- Assists in developing an applications management centre of excellence. Ensures that knowledge and skills from applications projects are shared within the team and that the knowledge repository for applications management is updated and available to SCIT staff.
- Acts as 2nd line support providing additional expertise and liaising with 3rd party software suppliers as well as dealing in person with a proportion of incoming incident calls and service requests.
- In conjunction with the Social Care ICT Manager raises issues in relation to application portfolio development and works with 3rd party software suppliers to achieve service compliance.
- Uses information from standard reports, one-off reports and other statistical information to derive Key Performance Indicators (KPIs).
- Provides specialist advice and guidance to user system “experts” and actively promotes the better exploitation of existing systems for business benefit.
- Contributes to Disaster Recovery and Business Continuity planning, testing and maintaining documentation as required. Provides feedback to enable improvement of such plans.
- Contributes to Service Development working as a team with peers.
- Delivers the priorities set out in the ICT Team Plan and overall targets and aspirations of the Department as defined in own PDR by implementing designated
1. In depth knowledge of Framework-I, TRIM and Social Care IT systems.
2. Knowledge of the key principles of data quality and how to apply them in a multi database environment.
3. Working knowledge of the legislative framework within which Children’s and Adults Social Care operates.
4. An understanding of the environment of a large organisation.
5. An understanding of the principles and capabilities of relevant ICT
standards, technology and systems applications.
6. Knowledge of the likely business impact of different scales of
disruption to ICT application and infrastructure services; knowledge
of mitigation and contingency arrangements
7. Familiarity with IT Service Management in the context of the ITIL methodology
Qualifications and Experience
8.A good understanding of Children’s and Adults Social Work Practice or the ability to rapidly gain such understanding. Commitment to and understanding of the ultimate aim of social services.
9. Excellent working knowledge of the capabilities of Frameworki including the ability to build prototype documents, workflows and forms and cross refer to all areas within the application.
10.Analysis skills – the ability to understand business practices and translate them into IT system specifications.
11. Strong interpersonal and communication skills. Must be able to operate at all levels of the organisation from Administrator to Director and be capable of providing a strong voice for Tower Hamlets with external bodies and 3rd party suppliers.
12.An ability to identify and adapt rapidly to the many changing needs, concerns, priorities, skills and pressures between workers and teams and adapt communication skills accordingly to ensure effective delivery.
13.Balance resource limitations against the needs of social care staff, developing solutions that meet business needs, using resources most effectively and delivering user satisfaction.
14.Ability to be a team player whilst taking the lead, ensuring all stakeholders have a voice and role to play in developments.
15.Project Management Skills – the ability to develop plans, gain agreement from stakeholders and a proven ability to mange these from initiation through to ‘steady state’ running.
Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.
For further information please contact firstname.lastname@example.org or call 0208 8551632
**Please note as an agency we can only offer an Umbrella PAYE rate for this post **