Deliver an excellent customer service to customers through the Sales Progression process from signed off reservation through to legal completion of their new home. Support the customer with the throughout the conveyancing of their home, whilst ensuring that business target are achieved, and providing an excellent customer service.
•Delivers excellent customer service throughout all sales progression activities
•Drives exchanges and completions in line with KPI’s and Business targets
•Regular phone and email contact with customers to maintain high levels of communication throughout their journey
•Responsible for the progression of the sales from signed off reservation to 28 day Exchange and legal completion.
•Raising initial legal documentation and working with the sales and development team to respond to solicitor enquiries.
•Ensuring lender valuations are booked and chasing speedy receipt of mortgage offers
•Building and maintaining strong relationships with our framework and panel solicitors
•Building and maintaining positive relationships with Independent Mortgage Advisors, Surveyors, Aftercare teams and other related third parties
•Min of 1 years’ experience in sales progression for new build private or shared ownership properties
•Experience in a busy sales environment
•Excellent communication skills, both oral and written to a wide variety of audiences.
•Excellent time management and attention to detail.
•Experience of the shared ownership resales and staircasing process, in particular the conveyancing process.
•Experience of working with solicitors, independent mortgage advisors, surveyors, developers and agents.
•Experience of working with both internal and external parties in relation to new build property transactions.
Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.
Please send your CV directly to firstname.lastname@example.org and clearly state the job title. Please call 020 8855 1632 for more information.
**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**