To provide a housing management service for rough sleepers placed in temporary or
private sector accommodation by the Council’s rough sleeping team or supported
To provide a co-ordinated end to end service to homeless clients, from the point they are
placed in temporary accommodation, to when they move on to permanent housing.
To manage a case load of applicants who have experienced rough sleeping in
temporary or private sector accommodation.
2. To carry out regular property visits in order to monitor the quality of accommodation, check compliance with Health and Safety standards, and confirm occupancy.
3. To monitor the performance of managing agents to ensure that minimum property standards are maintained and ensure corrective action is taken where necessary.
4. To keep up to date voids information, and liaise with allocations officers and
ccommodation providers to ensure appropriate voids are identified and filled within set timescales. To complete all necessary admin processes in respect of new placements into accommodation.
5. To contact new occupants within one week of moving in, to check benefit claims have been made, rent cards received and the client has settled into their accommodation. To undertake regular visits from thereon.
9. To monitor applicants in temporary / private sector accommodation and take appropriate action to respond to changes in their circumstances, breaches of occupancy agreement, etc, including issuing warnings.
10.To ensure medical reviews and appeals are forwarded to the appropriate sources, followed up and actioned.
11.To accompany clients to property viewings as appropriate.
12.To assist clients to apply for grants to purchase furniture and white goods for their
E1 Experience of working in a housing related area, eg homelessness, rough
sleeping, social housing, temporary accommodation, housing advice.
E2 Experience of dealing with the public, including those who are vulnerable, and/or
present with potentially complex issues and challenging behaviour.
Knowledge of relevant legislation relating to homelessness, housing allocation
and temporary accommodation with particular reference to the Housing Act 1996,
as amended 2002, and Homelessness Reduction Act 2017.
E4 Ability to monitor and manage a client caseload. A/I
E5 Understanding of the issues relating to single vulnerable homeless people and
E6 Knowledge and understanding of welfare benefits and the impacts of welfare
E7 Working knowledge of rent arrears recovery issues including legal action and debt
This role will require you to obtain an Enhanced satisfactory clearance from the
Disclosure and Barring Service (DBS)
Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance. Please send your CV directly to
firstname.lastname@example.org and clearly state the job title. Please call 020 8855 1632 for more information.
**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**