Job Details

  • Job Type:
  • Salary: £8.21
  • Sector: Public sector
  • Location: London
  • Posted: 3 weeks ago

Description

Job Role:

To provide a helpful and professional Service Centre in line with KHUFU and together Support Solutions (2SS)
requirements in order to maintain a safe and helpful hospital environment. The post holder will be required
to receive, direct and inform callers projecting a professional, polite image at all times.

Job Responsibilities:

  • Provide an effective and polite Service Centre experience
  • Call handling – answering enquiries, forwarding traffic to requested locations
  • Provide an effective service in relation to bed bureau requirements
  • Responsible for paging systems, emergency and alarm calls, ensuring agreed policies and protocols are carried out and complied with
  • Issue pagers to staff
  • Update telephone record
  • In the event of a breakdown of the system operate contingency plans
  • Maintain rosters and on call information on behalf of EKHUFT
  • Receive calls to help desk and follow agreed procedures for recording, initiating action and response to customer
  • Monitoring of the live CAFM system, ensuring the correct task escalation process is followed.
  • Follow agreed procedure to activate Service Centre job processes
  • Follow agreed policies with regard to Major Incidents, Fire alarms etc
  • Liaise with other departments over Service Centre queries
  • Arrange taxi booking through non patient transport
  • Maintain the Car Parking Intercom system out of hours and reporting any system failures.
  • Dispatch jobs departmentally to relevant services from incoming calls to the Help desk Service Cent

Candidate Requirements:

  • Knowledge of site lay out, local area and common medical terminology
  • Able to deal with emergency and other high pressured situation in a calm and rationale manner
  • Microsoft Office experience; excel and outlook
  • Using Switchboard and Help desk communication and recording systems
  • Previous Switchboard and/or Help desk call handling experience

Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.

Please send your CV directly to nicole@bramptongroup.org and clearly state the job title. Please call 020 8855 1632 for more information.

**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**

 

How To Apply

Apply Now or apply using webmail:
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