Job Details

  • Job Type:
  • Salary: £8.21
  • Sector: Public sector
  • Location: London
  • Posted: 3 weeks ago


Job Role:

To provide a helpful and professional Service Centre in line with KHUFU and together Support Solutions (2SS)
requirements in order to maintain a safe and helpful hospital environment. The post holder will be required
to receive, direct and inform callers projecting a professional, polite image at all times.

Job Responsibilities:

  • Provide an effective and polite Service Centre experience
  • Call handling – answering enquiries, forwarding traffic to requested locations
  • Provide an effective service in relation to bed bureau requirements
  • Responsible for paging systems, emergency and alarm calls, ensuring agreed policies and protocols are carried out and complied with
  • Issue pagers to staff
  • Update telephone record
  • In the event of a breakdown of the system operate contingency plans
  • Maintain rosters and on call information on behalf of EKHUFT
  • Receive calls to help desk and follow agreed procedures for recording, initiating action and response to customer
  • Monitoring of the live CAFM system, ensuring the correct task escalation process is followed.
  • Follow agreed procedure to activate Service Centre job processes
  • Follow agreed policies with regard to Major Incidents, Fire alarms etc
  • Liaise with other departments over Service Centre queries
  • Arrange taxi booking through non patient transport
  • Maintain the Car Parking Intercom system out of hours and reporting any system failures.
  • Dispatch jobs departmentally to relevant services from incoming calls to the Help desk Service Cent

Candidate Requirements:

  • Knowledge of site lay out, local area and common medical terminology
  • Able to deal with emergency and other high pressured situation in a calm and rationale manner
  • Microsoft Office experience; excel and outlook
  • Using Switchboard and Help desk communication and recording systems
  • Previous Switchboard and/or Help desk call handling experience

Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.

Please send your CV directly to and clearly state the job title. Please call 020 8855 1632 for more information.

**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**


How To Apply

Apply Now or apply using webmail:
Fatal error: Call to undefined function get_job_reference() in /data/21/4/50/25/4213351/user/4743828/htdocs/wp-content/themes/pytheas-child/job_manager/job-application.php on line 8