The Business Support Officer has responsibility for administration processes within a defined service area or professional discipline, which will involve the completion of varied tasks, the application of criteria, finding solutions where matters are not wholly defined and dealing with complex queries. This may include the supervision of other staff. He/she also provides general office management tasks or gives direction to colleagues in completing.
Responsible for delivering specific administrative processes that support the work of a service area or professional discipline. Requiring understanding of the context of operation and potentially legal or regulation activity that underpins actions. At this level the worker will be required to apply pre-set criteria but also seek out solutions to address presenting problems.
2. Apply council wide administrative processes which support the work of the section or discipline; e.g. ordering goods and services etc.
3. Maintain IT systems, including local and corporate IT systems, spreadsheets, databases, text files, web based outputs. Be able to respond to queries on at least one corporate IT system, give support to others and be able to produce appropriate outputs, e.g. reports.
4. Working with council functions, colleagues or partner services to find out information and where appropriate coordinate responses to enquiries made internally or externally. On occasions queries may be multi-layered and responses may have longer term implications for the Council needing input from senior staff or other disciplines, legal, HR etc.
5. Make contact by phone; compose correspondence and e-mails as part of the application of processes or in response to specific enquiries. Be accountable for related follow up action where appropriate to the role and section’s purpose.
1. Working knowledge of Microsoft Office at a level to compile; reports (including embedded tables / diagrams), correspondence, presentations, maintaining spreadsheets, meeting arrangements.
2. Knowledge of how equal opportunities principles apply in administrative and customer services.
3. To understand the principles of supervision.
4.Literacy skills in order to research and produce reports, management information, non-standard correspondence, minutes and accurate records of meetings.
5Numeracy skills in order to compile statistical and financial information and undertake complex calculations.
6To have significant administrative experience including:
•Interpreting policy/ procedural guidance, where courses of action are not clear, and advise others accordingly
•Compiling and maintaining records and administrative systems both manual and computerised
Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance.
Please send your CV directly to firstname.lastname@example.org and clearly state the job title. Please call 020 8855 1632 for more information.
**Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission**