Be responsible to the administration of leaseholder service charges, major works and ES accounts and other leasehold services income.
• Monitor receipt of income and ensure that appropriate action is taken to pursue outstanding debts
• Liaise with leaseholders, other officers within and outside H&F Homes and outside organisations
• Undertake recovery action in accordance with defined policy and ensure all accounts are regularly monitored and appropriate actions taken
• Review, monitor and make proposals for improvement to policies, procedures and practices
• Negotiate and monitor special arrangements for repayments of arrears with debtors
• Refer cases to legal services for recovery action and monitor progress and performance
• Identify, prepare papers and propose cases for write-off
• Make the necessary adjustments to debtors personal accounts and maintain control records in respect of:
– write offs
– write backs
– refunds
– direct debits/standing orders
– refer to drawer cheques
– transfers
– other adjustments
– interest charges
• Deal with correspondence, telephone and counter enquiries relating to the collection of income
• Attend court representing the Council as a witness in arrears recovery cases
• Maintain systems to ensure appropriate accounting records for individual accounts and control accounts
• Act as client in respect of income recovery for services from Legal Services, Finance and information technology (in liaison with leasehold services systems administrators) to ensure agreed standards and performance are maintained
• Produce regular reports on income collection performance for management and Executive board
• Undertake any other tasks as requested associated with the collection of service charges and other related income of leasehold services