Job Description Working as a discretionary housing payments officer, you will have to deal with applications for Discretionary Housing Payments and any requests for reviews. To deal with applications for Discretionary Local Crisis Payments and any requests for reviews. To assess applications for free school meals and uniform grants.To log complaints, Freedom of Information requests & Data Protection requests on the corporate complaints system Respond.  To ensure resolution of complaints is within the Councils deadlines. To answer phone calls from the public, internal and external partners including Councillors and members of Parliament. To see members of the public and Councillors if the need arises.To work with voluntary and community organisations, suppliers, internal and external departments to ease customers’ hardship. If you wish to apply, send your CV to lilet@bramptongroup.org